At Prescott Ketamine, we understand that licensed clinicians, research institutions, and authorized facilities may have questions regarding our products, ordering process, shipping, and compliance requirements. This FAQ section is designed to provide clear, reliable answers to help you navigate the use of medical-grade ketamine safely and effectively. If your question is not addressed here, our support team is available to provide guidance.

FAQ

Q1: Do you ship internationally?
Yes, we ship across the US and worldwide using reputable couriers such as UPS, USPS, FedEx, and others. All shipments are 100% discreet.

Q2: How long does domestic shipping take?
Domestic orders typically arrive within 3–7 business days, depending on your location and courier service.

Q3: How long does international shipping take?
International delivery generally takes 7–21 business days, subject to local carrier schedules.

Q4: Is my order discreetly packaged?
Absolutely. All orders are packaged in plain, secure packaging with no external labeling indicating contents.

Q5: Can I track my shipment?
Yes, after your order is shipped, you will receive a tracking number via email to monitor delivery status.

Q6: What should I do if my order is delayed or lost?
Contact our support team immediately. We will coordinate with the courier to locate your package or provide a replacement according to our shipping and refund policies.

Q7: Are your ketamine products pharmaceutical-grade?
Yes. All our ketamine products, including Ketamine HCl Injection, Powder, and Nasal Spray, meet stringent medical-grade quality standards.

Q8: How should I store Ketamine HCl Powder?
Store in a tightly sealed, light-resistant container at controlled room temperature (20–25°C) and protect from humidity.

Q9: How should Ketamine HCl Injection be stored?
Keep vials in a cool, dry place, away from direct light. Follow any additional storage instructions on the product label.

Q10: How should Ketamine HCl Nasal Spray be stored?
Store upright in a controlled environment and avoid freezing. Keep away from children and unauthorized users.

Q11: Can ketamine be used for research purposes?
Yes. Ketamine HCl Powder is commonly used in research studies, compounding, and experimental applications under strict legal and safety protocols.

Q12: Is Ketamine HCl Injection safe for clinical use?
When administered by licensed healthcare professionals in a monitored environment, Ketamine HCl Injection is safe and effective.

Q13: Are your products tested for purity?
Yes. Each batch undergoes rigorous quality control, and pharmaceutical-grade powders maintain a purity of 99% or higher.

Q14: Can I order multiple products at once?
Yes. We accommodate bulk and combined orders for licensed facilities, institutions, or individuals.

Q15: Do you offer guidance on dosage or administration?
We provide professional information for clinicians, but specific dosing instructions must follow legal, institutional, and product guidelines.

Q16: Are there legal restrictions on ketamine shipments?
Yes. All shipments comply with DEA regulations, state laws, and international import/export rules. Buyers must be properly licensed.

Q17: How is ketamine shipped for safety?
All ketamine products are packaged securely with temperature and shock protection when necessary to maintain integrity during transport.

Q18: What if I accidentally receive the wrong product?
Contact our support team immediately. We will verify the issue and arrange for a return or replacement per our policies.

Q19: Is customer support available for questions after purchase?
Yes. Licensed professionals can contact our support team for any product-related questions, compliance concerns, or technical inquiries.

Q20: Can ketamine be used in veterinary settings?
Yes. Certain ketamine products, especially Ketamine HCl Powder, may be reconstituted for veterinary applications under professional guidance.

Q21: How do you ensure product discretion during shipping?
We use plain, unmarked packaging and discreet labeling with no reference to ketamine or pharmaceuticals.

Q22: Are your shipping couriers reliable?
Yes. We use reputable carriers including UPS, USPS, FedEx, and other trusted logistics providers to ensure safe and timely delivery.

Need help?

If you have any questions or need help, please send us an Email or contact us on WhatsApp