Overview

At Prescott Ketamine, we are committed to delivering high-quality, medical-grade products and maintaining strict safety and compliance standards. Given the nature of pharmaceutical and healthcare products, our refund and return policies are governed by regulatory requirements and safety considerations.

Returns Eligibility

For safety, legal, and quality assurance reasons, most products sold through our website are non-returnable once they have been shipped or delivered.

We may only accept returns under the following conditions:

  • The product was damaged during transit
  • The product received was incorrect
  • The item is defective or compromised upon arrival

To be eligible for a return:

  • The request must be submitted within 48 hours of delivery
  • The product must remain unused, unopened, and in its original packaging
  • Proof of purchase and supporting evidence (such as photos) must be provided

Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Opened or used products
  • Controlled substances and prescription medications
  • Products stored improperly after delivery
  • Items purchased under special or customized orders

Refunds

Refunds are only issued if a return request is approved and the product meets all eligibility criteria.

Once approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days, depending on your financial institution

Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective product).

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact us within the required timeframe.

Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Once an order enters fulfillment, it cannot be canceled due to the nature of the products.

Shipping Issues

If your package is lost, delayed, or damaged in transit:

  • Contact us immediately
  • We will coordinate with the shipping carrier to investigate the issue
  • Resolution options may include replacement or refund, depending on the outcome

Compliance Notice

Due to the regulated nature of pharmaceutical and medical-grade products, all returns and refunds are handled in strict compliance with applicable laws and safety guidelines. These measures are in place to protect patient safety, product integrity, and regulatory standards.

Contact Us

If you have any questions or concerns about this Privacy Policy, please send us an Email or contact us on WhatsApp

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on this page.